Quality Policy & Quality Control


  • In proposing treatment we will take account of your own wishes. We will explain options, where appropriate, and exact costs, so that you can make an informed choice. We will always explain what we are doing, and what. 
  • Our practice aims to provide dental care of a consistent quality, for all patients. We have management systems to help us and which define each practice member’s responsibilities when looking after you. 
  • We will do all we can to look after your general health. We will ask you about your general health, and about any medicines being taken. This helps us to treat you safely. We keep all information about you confidential. 
  • Contamination control is also essential to the safety of our patients. Every practice member receives training in practice systems for contamination control. 
  • We screen all patients for mouth cancer at routine checkups. We ask patients about tobacco and alcohol use because they increase your oral cancer risk. 
  • Practice working methods are reviewed regularly at meetings of all staff. We encourage all staff to make suggestions for improving the care we give patients. 
  • We regularly ask patients for their views on our services. We have systems for dealing promptly with patient complaints and for ensuring that lessons are learnt from any mistakes that we make. 
  • All dentists in the practice take part in continuing professional education, meeting the General Dental Council’s requirements. We aim to keep up-todate with current thinking on all aspects of general dentistry, including preventive care which reduces your need for treatment. 
  • All staff joining the practice are given training in practice-wide procedures. Once a year, there is an individual review of training needs for everyone in the practice. 
  • All members of the practice know of the need to ensure that dentists are working safely. In the unlikely event that a dentist in this practice becomes unfit to practise, we have systems to ensure that concerns are investigated and, if necessary, acted upon. 
  • At here, personel information of patients kept strictly confidential. 
  • Infection control is prime importance in our practise,every member of staff receive training for this.
  • We use atmost disposable items.
  • Before sterilization,reusable instrument are cleaned in ultrasonic cleaner and then packed into pouch and sterilized into type-B (German standerd) autoclave.
  • We do not allow involve learning dentist in our practise. Only experienced and qualified dentist work in our hospital.
  • We would like to take prior oral/written consent for all procedures explained to the pt and relative.
  • Once the treatment has started you have to pay 30 to 50% of all payment or whatever mutually agreed. Final account has to be cleared just before final appointment or as per the mutual agreement.
  • We have certain type of treament discounts  to offer (only for certain types of treatments) but certainly we do not entertain bargaining / delaying tendency with payment of decided cost of treament because we do not like to compromise on quality of our dental material used in procedure. Also we do not recommend shortcuts in treatment protocols. In case we need to use extra material during procedure we always inform patient's relative at that time and take their consent towards payment of extra cost involved.

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